Sims Guide

Shipments
Orders & Processing	All purchases typically process within 24-72 hours. Once processed, the delivery time is determined by the shipping method chosen during checkout. Feel free to use the "Contact Us" page below if you have any questions or concerns regarding anything at all. A member of the VideoGameX staff will be happy to make your shopping experience worry free. Thank you for choosing us for all of your video game needs.
Pre-Owned Items
Exchange Warranty	All pre-owned items have been carefully cleaned and refurbished. Cartridges and systems are tested. If a pre-owned item is found to be defective, we offer a 10-Day Pre-Owned Exchange Warranty* on most pre-owned items and will exchange the product for the identical item. Please note that pre-owned disc format games may not include the original box and instruction manual. Unless stated as "complete", cartridge format pre-owned games do not include any type of box and instruction manual. *Some restrictions apply. See Exchange Policy below for details.